The purpose of the seminar is for organizations to focus on customer-centric orientation and effective service. The seminar is intended for all employees of an organization, regardless of their job position.

Upon completing the seminar, participants will gain knowledge and skills in handling different customer groups, managing potential complaints, and communicating appropriately with each customer. Additionally, the seminar will provide interactive and practical exercises on presenting the company’s services or products and customer service, both over the phone and in person.